Refund & Return Policy

Last updated: 13 August 2026

This policy applies to picks marked as sold by homeio (cash on delivery, sourced from Meesho). It does not apply to picks that link out to Amazon or another retailer — those follow that retailer's own return policy.

Return window

You may return an item within 7 days of delivery, unless the item is marked non-returnable. Some categories — innerwear, beauty and hygiene items among them — cannot be returned once delivered, and a few carry a shorter window; where that applies, it is stated on the item itself. To start a return, message us with your order number.

The item needs to come back in its original condition, with its packaging, tags and any accessories. Once it has been collected, refunds are usually processed within 7–10 business days.

Cancellation by homeio

If an item becomes unavailable, or its cost to us changes materially before we dispatch it, we may cancel your order and refund it in full. Since orders are paid on delivery, this typically means you simply won't be charged; if you had already paid anything toward the order, we refund it in full.

How refunds are issued

Refunds are issued to the original payment method, or as otherwise agreed with you when we confirm the cancellation or return.

Contact

To start a return or ask about a refund: hello@homeio.co.